We are committed to ensuring that your privacy is protected.
The information you need to know about us
We are Protocol Media LLC (herein referred to as ‘the company’), doing business as SFNCrystals.com.
The information we collect and how we use it
When subscribing to an email list with us, completing a survey, downloading software tools or information, or buying one of our products, you may be asked to share information about who you are and your contact information. This will include but not be limited to your name, email, and phone number. Where billing information is required we will need an address.
You should understand that any information that you provide via this website may be used by us to contact you regarding delivery of information, important notifications, promotional material, or any matter relating to SFNCrystals.com and related services, your request or use of this website.
Who we share your data with
The data processors we use for our business operations who process your data under our control include:
– Drip.com for email marketing campaigns
– SiteGround.com who provides website hosting
– Google.com (analytics) who provides website tracking and statistical services
Sharing your data with other 3rd parties
We do not share any of your data with other 3rd parties.
How long we keep your personal information
We will keep your personal information until a period of 5 years has passed since you have ordered products or engaged, clicked on, opened, or replied to one of our email communications.
In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time, for example financial information (normally 6-7 years) for financial auditing purposes.
How to keep your personal information up-to-date
It’s important for both you and us that your personal information is correct. If you believe this not to be the case and you are registered on this website, then please contact us and ask that we update your details. You can do this by emailing firstname.lastname@example.org.
How you can find out about the information we hold about you
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at email@example.com. We will get in contact to verify your identity and if we do hold information about you we will:
– give you a description of it
– tell you why we are holding it
– let you have a concise and clear copy of the information
Our legal basis for processing your personal information
When we are communicating with you regarding products and services you may be interested in receiving from us in the future, our basis for processing is our legitimate interest (as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life, we believe this to be reasonable and fair behavior in the context of our audience. Of course, you will always have the opportunity to object as detailed below).
Asking us to suppress or remove your personal information
If you don’t want to receive information from us in future, you can quickly action this by clicking the ‘unsubscribe’ link you will find on our marketing emails or by sending your details to firstname.lastname@example.org and we will quickly suppress your data.
If you want us to remove your information entirely (and assuming we have no other obligation to keep it), then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.
What to do if you have a complaint
Links to other websites
We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organizations. We encourage you to read the privacy statements on the other websites you visit.
Your use of our services
Please be sure you are aware of these policy terms while you use our site. If our terms change, these will be shown on this page, and we may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times.
If you have any questions regarding this policy, or your dealings with our website, please contact us.
Protocol Media LLC
30 N Gould St Ste R
Sheridan, WY 82801